My Proxima is the platform used by judicial representatives and families to monitor the protective measures for protected adults. Contrary to what its name suggests, it is not a traditional application that you install from a store. My Proxima works like a website accessible from a mobile browser, which changes the way it is used daily on a phone or tablet.
My Proxima on mobile: why nothing appears on the App Store or Google Play
Did you search for “My Proxima” on the App Store or Google Play Store with no results? That’s normal. The platform is not distributed as a native application. It relies on a web interface, hosted on the official site monproxima.fr, which can be accessed through a browser like Safari, Chrome, or Firefox.
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This technical choice has a direct consequence: no files need to be installed on the phone’s memory. All data (documents, files, management information) remains stored on remote servers, and access is done via username and password.
The common trap is to come across homonymous applications. On Google Play, a search for “Proxima” for example leads to Proxima Cloud CRM, a tool intended for pharmaceutical sales forces. This application has nothing to do with guardianship management or the protection of adults. Installing the wrong application means giving your credentials to a third-party service, posing a real risk to your data security.
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If you want to download the My Proxima application on your mobile, the reliable method is through the browser and creating a shortcut on the home screen.
Creating a My Proxima shortcut on the home screen: the method that replaces downloading
Adding a shortcut to the home screen of the phone allows access to My Proxima with a single gesture, just like a traditional application. The icon appears among the other apps, and a simple tap opens the login page directly.
On iPhone or iPad with Safari
- Open Safari and type the address monproxima.fr in the navigation bar. Log in to your account if necessary.
- Tap the share icon (the square with an upward arrow at the bottom of the screen). Scroll through the options until you find “Add to Home Screen.”
- Confirm the name of the shortcut (you can rename it “My Proxima”) and then tap “Add.” The icon will immediately appear on your screen.
On Android phone or tablet with Chrome
- Open Chrome, go to monproxima.fr, and log in.
- Tap the three vertical dots in the top right corner of the browser, then select “Add to Home Screen.”
- Confirm the name and validate. The shortcut will then work like any installed application.
This process takes less than a minute. The shortcut opens the platform without going through the visible browser, making it easier for people who are not familiar with web navigation.
Mobile browser and compatibility: what really blocks access
A common problem on mobile is not related to My Proxima itself, but to the browser being used. The platform requires a recent and updated browser to function properly. An outdated browser can cause blank pages, inactive buttons, or truncated document displays.
Update your browser before your first login. On iPhone, Safari updates with the iOS system (Settings, then General, then Software Update). On Android, Chrome updates via the Google Play Store.
Here are a few tips to avoid blocks:
Prefer Safari on iPhone and Chrome on Android. Alternative browsers (Opera Mini, browsers integrated by manufacturers) may cause display issues with certain platform features, particularly document viewing or file management.
If the login screen does not appear, clear the browser cache. On mobile Chrome, go to Settings, then Privacy, then Clear Browsing Data. On Safari, go through Settings, Safari, then Clear History and Website Data.
Connection security on mobile: protecting access to the data of protected adults
My Proxima manages sensitive information: bank accounts, administrative documents, personal data of individuals under legal protection. On a phone, connection security deserves as much attention as on a computer.
The first reflex is to never save the password in a shared browser. If multiple people use the same phone or tablet, automatic password saving gives direct access to the protected adult’s space without identity verification.
Also remember to log out after each session. Closing the browser does not always suffice to end the active session. Use the logout button provided in the My Proxima interface.
For guardians and families managing multiple protective measures, each file has its own access. Never share a username among multiple people: the traceability of actions on the platform relies on the individual identification of each user.
Mobile access to My Proxima requires neither downloading from a store nor complex technical installation. An updated browser, a shortcut on the home screen, and secure login habits are enough to consult files, check accounts, and track documents related to a protective measure, wherever you are.